Recent Posts

3 Reasons Why Board Up Services Are Important After A Fire

7/6/2020 (Permalink)

Board up services to sandy springs home Recent board up service in Sandy Spring, GA

SERVPRO offers board up services after fire damage in your home has caused glass windows to shatter.

When fire damage occurs in your North Atlanta Home or business, it can cause a variety of damaging costs. Did you know that house fires can produce heat up to 1400 degrees Fahrenheit? High temperatures, combined with a lack of oxygen to your home, will cause your property doors and windows to blow out. In addition to a lack of oxygen, fireballs will be shot around your property, causing damage to the interior of your home or business. 

SERVPRO of North Fulton Has been to the go-to fire damage restoration company for the Sandy Spring Fire Department. This strong relationship has been created because we are fast-acting and there when our local firefighters need a home or business boarded up.  

Having your property boarded up is beneficial for the following three reasons: 

  1. Preventing further damage from weather

Fire damage clean up is not something that can be completed in 24 hours. Most home fires have a combination of leftover debris and soot damage to the walls. Rather than offering same-day installation of windows and doors, we find it best to provide board up services while we wait for the damages to settle. When we board up a home or business after a fire, we are negating the potential damages caused by rain or other storms. Heavy rainfall can cause water damages to an unprotected building. As well, implementing wood planks to cover your property entrances will prevent debris from entering your property. 

  1. Reduce potential theft

Unfortunately, we have heard stories of people that target damaged buildings as a free pass to steal the belongings inside damaged properties. We do our best to help the property owners remove all of the undamaged belongings, but sometimes valuables are forced to be left inside due to safety precautions. When SERVPRO boards up your property after fire damage, we hope to secure the belongings of your property from thieves. 

  1. Keep out unwanted animals. 

Properly covering a building after a fire occurs will help prevent any four-legged creatures from making a new home. Before our professionals can replace your property to prior loss conditions, we must cover any entranceways where unwanted pests could enter.  

Having fire damage to your property can be extremely stressful, so we are here to help our North Atlanta residents every step of the way. As you can see, once we receive the initial call, we will send out a crew to board up any broken windows and doors to prevent bad weather, thieves, and pests from entering your property. 

If your home or business has recently suffered from a fire loss, we want to help you mitigate it. Our highly trained fire damage staff is available 24/7 365 days a year to help our North Atlanta residents with any size fire loss. Call us today at (770) 992-2777  to schedule an appointment. 

More on Sandy Springs 

3 Essential Pieces of Equipment Used To Dry Hardwood Flooring After A Water Damage

6/29/2020 (Permalink)

Wet Hardwood flooring It is important to act quickly when hardwood floors get wet!

SERVPRO is trained on various drying techniques when water damage occurs 

When water damage occurs, our certified water damage professional will use various techniques and equipment to restore all damaged materials after a water loss. The homes in Alpharetta, Georgia consist of many different types of flooring. Depending on the type of flooring will indicate the strategy that is necessary to remove all water and moisture from the flooring types. When we arrive on-site, you can guarantee that all of our team's professionals have received extensive training to provide the best approach to drying your home's flooring. 

In most category one water losses, we can restore all flooring types. If your home has carpet flooring then the carpeting will be lifted, and in most cases, the padding will be removed. When we take a look at a water loss with all hardwood flooring, it is essential to use specific drying techniques for mold growth not to occur. 

Hardwood Flooring is a sensitive material to dry. In the restoration industry, it is a known fact that wood absorbs moisture quickly; that is why it is crucial to dry the standing water promptly. If hardwood flooring is not dried within 48 hours, saturation will likely reach a point where the wood begins to warp and distort the wood planks leaving demolition of the flooring to be the only option. 

Three Pieces of Hardwood Flooring Drying Equipment

1. Air movers 

Air Movers help the water molecules spread in the air so that they can be pulled into the dehumidifier. 

2. Dehumidifier 

Dehumidification allows the water in the air to be pulled into the dehumidifier and collected. 

3. Drying Mat system 

A drying Mat system works similarly to an air mover in that it blows the air that is trapped in the wood. This piece of equipment is specifically for drying hardwood flooring. All of our SERVPRO trucks carry one of these systems in case of a water damage emergency.

Replacing Damaged Flooring

In some more severe water damage like in a category three water loss, the floors are no longer salvageable and require a full replacement. If the category three floors are not entirely replaced, you can put you and your family at a potential health risk. SERVPRO of North Fulton obtains its Georgia construction contractors license allowing them to repair the damages after any water damage restoration job fully. We will start by doing a complete demolition of the damaged flooring and then reinstall new flooring to equal or greater value. Our goal is to transition from mitigation to repairs and then get you back to your property "Like it never even happened."

Water loss incidents are nearly unavoidable in most cases. To best recover your property, it is essential to choose a company that makes the restoration and recovery a priority. No matter what the materials are present in the water damage SERVPRO will have you covered. Contact us today at (770) 992-2777 to schedule an appointment or for any questions on water damage restoration

More on Alpharetta

Two Things To Consider During Water Restoration Damages

6/22/2020 (Permalink)

Alpharetta home water restoration damage Our equipment is set up to follow a drying plan designed by a certified drying professional.

We effectively tackle water restoration damages by defining the classes of water. 

We want our customers to be aware that water damage restoration is not solely water extraction from the damaged structure. Professionals in the restoration industry know that a developed drying plan needs to be implemented. As well, the professionals understand that each structure has different drying needs. 

For all of those DIY individuals, please do not assume that merely placing drying equipment and spraying antimicrobial on products are all that the professionals do during restoration mitigation. To further detail, we are going to review some of the various aspects that restoration professionals need to consider when attending a water clean up job in Alpharetta

Amount of Water 

When one of our IICRC certified project managers arrives on site, the first thing that we are going to take note of is where the source of the water damage is coming from. The next thing we will note is the amount of water and type of water that has damaged the property. We can handle any size disaster; our most significant loss to date had over twenty SERVPRO personnel, the water loss onsite. 

Water Type

When water damage occurs, it is essential to indicate what type of water damage is present. There are three main types of water damages: Black water, gray water, and clean water. 

Category 1 Water Damage- Clean Water 

Clean water damages are the most straightforward projects because there are fewer health risks that are associated with this type of water damage. In a clean water restoration project, the water typically comes from a treated source, meaning no waste products are apparent. These damages usually are from faulty appliances such as overflowing sinks, leaking roofs, and pipe bursts. Most damaged materials are salvageable when clean water damage affects a structure. 

Category 2 Water Damage- Gray Water 

Gray water damage is where there is water that carries waste products. A typical category two water damage will result from washing machine malfunctions, or dishwasher overflows. If a person was to drink or make any contact with gray water, there is a possibility that health risks will be involved. Our highly trained individuals will thoroughly clean and replace any affected materials affected by gray water, and please note that gray water never has human waste involved. 

Category 3 Water damage- Black Water  

Black water damages have been misunderstood because people have assumed that the water needs to be black; this is not the case. Black water damage is any water damage that has unsanitary water with debris that present health risks to humans and animals. A typical example of black water is water damage that results from broken sewage pipes or flood water damage. In the case of black water damage, SERVPRO of North Fulton will always remove all of the damaged materials involved in the water loss. 

SERVPRO is known for being fast responders and will be at your property within 8 hours of your initial call. If your property has recently suffered from a water loss, please contact our office at (770) 992-2777.

More on Alpharetta.

Commercial generators ready for when storm damage strikes

6/15/2020 (Permalink)

Storm damage caused from Atlantic hurricanes Map of Atlantic hurricane

We have a generator ready for when a severe storm knocks out the power

We have seen violent weather cause storm damage to Alpharetta and surrounding areas. When winds pick up to above 20mph, you can guarantee that the building's structure will be compromised. We have seen high wind speed knock out windows and tear off roof shingles. When shingles go missing, water can easily find its way inside easier. 

A week after a storm

We have found interesting patterns in mold damage claims after a massive storm affects metro Atlanta. Usually, a week after a heavy storm passes through, we get calls about smells of mold. Mold in an attic is typically the cause of the smell. The reason that mold has caused issues after a storm is that water has infiltrated through the roof and caused the wood beams that support a home's roof to become moldy. When water damage mixed with mold in your home attic occurs, you can guarantee that your ceiling and installation will eventually be damaged.  

5 Main Alpharetta Storm Elements 

  • Wind 
  • Rain 
  • Hail 
  • Snow 
  • Lightning  

Since hurricane season is amongst us, we want our Alpharetta residents to know that we are prepared for all weather conditions and storm damages. We know that storm damage can leave a homeowner's life upside down. At SERVPRO of North Fulton, we have actionable plans in place to handle any size disaster. 

Our Commercial Generators

It's a known thing that hurricanes and power outages go together. With the use of our commercial generators, we know we are prepared for any size hurricane. We use our commercial grade generators to operate equipment that will be placed throughout a damaged property. Dehumidifiers and air movers are the main pieces of equipment that will be powered by the generator. 

Generator Size

With power outages, we will need to consider the total power required in kilowatts to serve the drying equipment at your property. We follow the industry-standard rule of thumb and add 20 percent to the maxim power wattage that is needed to operate our equipment. We add 20 percent to ensure that we never overload our generators.

Generator Safety 

There have been deaths in the past from generators and people getting carbon monoxide poisoning. In most cases, people have been poisoned from a generator that is too close to the property. We will never run a generator too close to your home or business. We take safety precautions seriously here at SERVPRO of North Fulton when we set up a generator for our equipment. We will always keep the generator at a safe distance and make sure that the gas never runs out.


Whether it is a business or residence, SERVPRO will come to your property with our IICRC certified trained experts and will examine the interior and exterior of your building to make sure we are using the right amount of equipment. We want our local Alpharetta residents to know that we care for their home as if it were our own. When a homeowner or property manager contacts us shortly after a storm, we will make sure to address the problems quickly and restore to its former condition in quick timing.

 We are available 24/7 for any questions or concerns. (770) 992-2777 

Certified: SERVPRO Cleaned program

6/8/2020 (Permalink)

SERVPRO professional pathogen deep cleaning a wall Certified: SERVPRO Cleaned Business

Following the CDC rules and regulations for commercial cleaning 

Guidance for cleaning and disinfecting PDF

In the attached file, the CDC states that general cleaning needs to occur once every seven days in an unoccupied business. The CDC also lets us know the importance of using EPA grade disinfectants when it comes to pathogen cleaning. When it comes to commercial cleaning, SERVPRO of North Fulton knows how important it is to be on top of the latest cleaning trends to keep our Atlanta residents safe. 

When to call for Pathogen cleaning 

If your business has an employee that has recently been diagnosed with having the coronavirus, it is essential that you call us as soon as possible. Coronavirus is passed through the air and stays on surfaces for different amounts of time, depending on the surface type. 

List of time coronavirus is thought to live on different surfaces:

Copper- Up to four hours 

Cardboard- up to 24 hours 

Plastic- up to 3 days 

Stainless steel- up to three days 

Safety for reopening businesses 

The Centers for Disease Control and Prevention (CDC) recommends cleaning high touch surfaces in your home or business each day. In a business environment, multiple people are using the bathroom and touching doorknobs multiple times a day. It is essential that these surfaces are being whipped down every day to prevent further damages. 

Planning for reopening 

If you are a business in Georgia that is considering opening at this time, we recommend meeting with your team to come up with a plan. Implementing a reopening plan will allow your customers and employees to enter the facility without second-guessing safety. 

Developing a plan 

When designing and implementing a plan, it is necessary to know what types of materials are present inside the building. In your created plan, you will be able to tell what needs to be disinfected versus what needs to be cleaned. 

Certified: SERVPRO Cleaned Program 

During the coronavirus's first outbreaks, SERVPRO created a defensive cleaning program offered to businesses and commercial buildings. Our proactive viral pathogen cleaning program goes beyond a general janitorial or carpet cleaning. When you decide to be a Certified: SERVPRO Cleaned building, your employees and customers can rest assured that the property has undergone a higher cleaning standard. 

SERVPRO training and EPA approved products

We have more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned. Our SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills. We make it a point to extensively train our staff so that the Atlanta residents know that we are always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.

Coronavirus in different temperatures 

In this time, there is much information that is unknown when it comes to how long Covid19 lives in different environments. We know that it is possible that the virus can live on surfaces for up to nine days but typically only lives for up to five days. We also know that the virus is primarily spread through respiratory droplets. Since the virus is spread through the air, we make sure that our SERVPRO staff will always wear masks and protective equipment when cleaning an affected business. 

Pathogen cleaning 3 C's – Consult, Clean, and Certify

When businesses partner up with a company like ours, we want you to know that you are getting professionals that have gone through an extensive proprietary training program. We know what cleaning solutions to use in your business and how to remove any contaminated surfaces effectively. Our team has cleaned up some of the most challenging biohazards imaginable. 


We know that every business is different, so you'll be assigned a professional cleaning protocol consultant when partnering with SERVPRO of North Fulton. Our cleaning consultant will dig deep to understand your business and will create a cleaning program to meet your specific needs. Our cleaning consultants will note the business type, size of space, amount of high-frequency touchpoints, foot traffic, and the congestion points.


Based on your specific business needs, your location will undergo a thorough cleaning using exclusive cleaning products. Our employees have ample training and guarantee to go beyond the scope of work that your regular janitorial staff performs. Our pathogen cleanup procedures generally include cleaning of porous and non-porous surfaces. We act fast in the event of a confirmed COVID-19 event in your business. When we get a notice that Covid19 has affected a specific business, we will arrive to clean within 24 hours to ensure your business is up and running as quickly as possible.


Once your business location has been Certified, access to proprietary signage, digital emblems, and other collateral that communicates that you've selected a higher standard of clean available to help protect your employees and customers. We add the day, month, and year to that proprietary stamp of clean so that your guests will know that your business chooses to be Certified: SERVPRO Cleaned.

Call us today for a Certified: SERVPRO Cleaned consultation

Your safety is always our number one priority here at SERVPRO of North Fulton. We are available 24/7 for any questions or concerns. (770) 992-2777  

What is a Flood Cut?

6/1/2020 (Permalink)

Flood cut after storm damage SERVPRO is available 24/7 for all commercial and residential restoration!

Restoration Professionals Often Use The Term "Flood Cut"

A flood cut is a technique that restores use after flooding affects your home. This technique requires a certified professional to cut out sections of drywall to inspect the surfaces behind it. A typical flood cut is cut about two feet above where the water had affected the wall. The main time that SERVPRO restores will have to perform a flood cut is after a flood occurs, or in areas that have been affected for a while. 

Three main circumstances where SERVPRO professionals will have to make a Flood cut   

  1. Black Water Floods - (Category 3)

Outdoor flooding can invade your home from overflowing streams or rivers. Category 3 water may contain sewage, chemicals, or dead animal carcasses. Because of the possible toxins in the water, it can be considered contaminated also known as black water or - (Category 3). The reason a flood cut is usually necessary when this type of flooding occurs is that your home’s drywall and insulation behind it are most likely affected by the dirty water making a cut necessary.

  1. Wet Insulation

When you can see clear drywall lines from water damage then it is most likely that the insulation behind is also affected. Once the insulation is wet, it takes a while to dry. Remember that insulation is to keep any outdoor temperature from entering the house. Insulation acts almost like a sponge, it absorbs liquid as soon as it touches it. Due to its quick absorption, it is best to remove it when it gets wet. 

  1. Mold Growth

Mold can begin to grow behind interior walls and spread quickly if it is not addressed. Flood technicians may perform a flood cut to check for mold and treat the area if any is found. Mold does not need sunlight to grow, it can spread from interior walls to other areas and cause an unpleasant odor in your home. A flood cut can prevent this and keep mold at bay.

Your safety is always our number one priority here at SERVPRO of North Fulton. We are available 24/7 for any questions or concerns. (770) 992-2777  

Mold Containment Keeps You Safe- North Fulton Mold Restoration Specialists

5/25/2020 (Permalink)

mold containment Mold Containment Barrier

Why SERVPRO of North Fulton

When it comes to mold damage, that team at SERVPRO of North Fulton is trained and prepared to take on any mold remediation projects at homes and businesses across the North Fulton county area.

How does mold spread?

Evidence shows that mold damage spreads quickly in any environment. The quickness of home mold spreading relates to the amount of moisture and organic material in North Fulton homes. Mold can feed off moisture indefinitely, causing mold to reproduce and spread more mold spores through the house. Currently, it is said that the home mold spreads through the air, water, and pets.

What is A Mold Containment Barrier 

Our SERVPRO technicians know to prevent the spread of mold spores, it is best practice to set up a mold containment while cleaning. A mold containment will keep the spores in the affected areas rather than spreading through the home. The contaminants are set up with pieces of plastic enclosing the affected area. The next step is using Hepa Vacuums that create a negative air chamber. The Chamber keeps the mold spores within those physical containment barriers.

Alpharetta's best mold remediation company 

Before any mold remediation, our technicians will make sure all heating and cooling systems are turned off, keeping air from blowing the spores around. We take pride in our extensive knowledge regarding mold cleaning. 

Your safety is always our number one priority here at SERVPRO of North Fulton. We are available 24/7 for any questions or concerns. (770) 992-2777  

How to Handle Water In Basement After Heavy Rain in Sandy Springs

5/18/2020 (Permalink)

Water damage in basement Water damage can cause serious issues in your basement

Basement water leaks are an ongoing problem in Sandy Springs, Georgia. It is said that Inspectors estimate 60% of homeowners in the country currently have or had basement water problems. Did you know that newly constructed homes can be prone to leaks? 

The saying "When it rains, it pours" comes true when it comes to water damage. Here at SERVPRO of North Fulton, we have heard it all. 

Some of the frequent calls that we receive include: 

  • Water or moisture problems 
  • Mold growth after a flooded basement
  • Customers looking to learn how to deal with nasty, smelly leaked water in the basement is one of the most frequent calls that we receive. 

We tell our customers that the best way to protect your home and prevent costly damage in the future is to have a SERVPRO technician come out to inspect your home and point out the potential problems for water damage in a home's basement.

Causes of Water Problems In The basement

  1. Flooding

The reasons that basements are the most prone to flooding is because they are the lowest part of a house. Depending on the location of your home, it may be more flood-prone. If your home is more susceptible to flooding, we suggest that you protect your property by applying flood control methods, such as installing foundation vents or a sump pump, applying coasting or sealants on the basement walls, and hiring a plumber to install check valves on your basement pipes.

  1. Water Seepage

In older homes and homes that are not appropriately built, water can seep through the cracks in your walls as well as other porous materials. Cracks in a basement foundation can happen both horizontal and vertical. The best way to check if your basement foundation has undergone any water seepage is by doing a visual test after it rains. If you see any water stains on your basement walls or floors after it rains, it is a positive indication of water seepage. 

  1. Window Well 

A poorly sealed basement window will allow heat and air to leave your basement. However, the opposite occurs when heavy rainfall occurs. The water can enter from the outside and collect in the window wells.

Two Ways That Water Damage In Basement Can Harm Your Home and Family 

  1. Mold Growth 

Mold growth takes 24 to 48 hours to invade your basement after water damage. Mold damages various surfaces like walls, floors, and furniture. Mold does not only cause rotting surfaces like wood, but it also puts your family at a higher risk of other problems. 

  1. Damaged appliances and electrical wiring

Water that seeps through cracks on the walls can damage electrical appliances in your Sandy Spring basement. Basement appliances include a washer, dryer, water heater, and possibly a furnace. If your electrical problems get wet, they can cause life-threatening accidents to anyone in your family, including your pets.

To prevent the need for water damage restoration in basement, we suggest that you repair damaged pipes and cracks in foundation walls. Doing these things will free you from high basement water damage repair costs. If water damage in your basement does occur, it's best to call restoration professionals if there's any standing water.

Give us a call to schedule an appointment if your basement has clear signs of water damage that was mentioned above at (770) 992-2777

Important Documents To Replace After Fire Damage

5/11/2020 (Permalink)

fire damage to Atlanta home We specialize in fire damage restoration.

SERVPRO understands that one of the biggest headaches after a fire in your home or business is the loss of important documents. After taking the steps in calling the three most important places found in the last blog post, the next thing to focus on should be replacing the important pieces of documentation that went up in flames. 

The most important documents to replace:

  •   Passport 
  •   Driver’s License
  •   Bank Paperwork 
  •   Tax Records 
  •   Vehicle Registration/Title 
  •   Social Security Card
  •   Birth Certificate 
  •   Damaged Money (damaged cash is exchangeable with the treasury for undamaged cash)

Fire Damage Safety

We understand that you may want to try to recover your important documents after fire damage had occurred. We want to make it clear that it is important to ask the onsite firefighters if you are allowed back onto the premises of your home or business after fire damage has occurred. When fire damage occurs, the structure weakens, causing materials to look more sturdy than they are.  The last thing we want is for you to have to recover from a preventable injury. 

Have you experienced a fire and contacted a fire restoration service yet? Give us a call to schedule an appointment. If the situation is an emergency, give us a call 24/7 at  (770) 992-2777

For more information on fire damage check out the IICRC fire resources page HERE

The Most Important Places To Call When Fire Damage Strikes

5/4/2020 (Permalink)

Burnt documents Our 24-hour service line can be contacted at (770) 992-2777

Experiencing a home fire is devastating. You can potentially lose most or all of your belongings and your home all at once. The following financial hardships and trying to rebuild or restore a home or business damaged by a fire can be daunting. Still, acting fast is crucial when it comes to fire damage restoration. To fast track recovery, these are the three most important places to call in the event of fire damage

1) Fire Restoration Service 

Following a fire, the property that has undergone severe damage needs to be inspected and repaired by a professional fire restoration company. The Professionals at SERVPRO of North Fulton are specially IICRC trained to properly handle this kind of disaster and restore your home or business to like new again. The longer your home or business sits in soot or water damage, the more severe the damage will be. Make it a priority to call a fire restoration such as SERVPRO, we will inform you of the actions you can take, to make the situation more organized. 

2) Insurance Company

After contacting a fire restoration service, the next company you should contact should be your insurance to let them know of the situation at hand and begin the claim process. Your insurance agent will be able to guide you through the necessary steps to take the proper fill out your insurance claim and any best practices or actions you should take to aid in documentation. 

3) Utility & Lending Company 

It is essential to immediately contact your utility and lending providers to inform them of such a terrible disaster. These companies often understand the financial hardship that a disaster such as a fire can cause. Your insurance company will typically have the means to assist you while you get back on your feet, whether it be with payment plans or halting your payments temporarily altogether. 

The professional technicians at SERVPRO of North Fulton receive IICRC certifications in fields related to the mitigation of fire damage. Our 24-hour service line can be contacted at (770) 992-2777 

For more information check out After The Fire published by FEMA HERE